If you require assistance with your Wine2Insure policy, select and complete the appropriate form from the selection below.
If you would like to make a claim please complete the Submit a Claim section below. We require all claims to be made in writing, we are not able to accept verbal claims by telephone.
If you need to update or change your card payment details you will be required to login to Worldpay to update your user account. Download our helpful user guide which contains advice on amending your card details held with Worldpay. Please note, for security reasons we are not able to amend payment details on your behalf.
To speak to one of our advisors call: 01306 740555 during our normal business hours, 9 am - 5 pm, Monday to Friday (closed Bank Holidays). Our full contact details are available further down this page.
If you have any questions or concerns about this insurance or the handling of a claim, please contact Anthony Wakefield & Co. Ltd of Suite C, South House, South Street, Dorking RH4 2JZ.
Telephone 01306 740 555
Contact your insurance advisor named in the schedule through whom this insurance was arranged.
If you wish to make a complaint, you can also do so at any time by referring the matter to the:
Complaints Department
XL Catlin Services SE, UK Branch, 20 Gracechurch Street, London EC3V 0BG
Tel: +44 (0)20 7743 8487
Email: axaxlukcomplaints@axaxl.com
XL Catlin Services SE acts on behalf of AXA XL in the administration of complaints. The complaint will be acknowledged, in writing, within two weeks of it being made.
If you remain dissatisfied after the Complaints Department has considered your complaint, or you have not received a final decision within eight (8) weeks, You can refer your complaint to the Financial Ombudsman Service at:
Exchange Tower, London E14 9SR
E-mail: complaint.info@financial-ombudsman.org.uk
Tel Number: From within the United Kingdom
0800 0234 567 (free for people phoning from a “fixed line”, for example, a landline at home)
0300 1239 123 (free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02)
From outside the United Kingdom
+44 (0) 20 7964 1000
Fax Number: +44 (0) 20 7964 1001
Text Number: 07860 027 586 Call Back Service
The Financial Ombudsman Service can look into most complaints from consumers and small businesses. For more information contact them on the above number or address, or view their website: www.financial-ombudsman.org.uk
AXA XL Insurance Company UK Ltd is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the Scheme if we are unable to meet our obligations under this contract of insurance. If you were entitled to compensation under the Scheme, the level and extent of the compensation would depend on the nature of this contract of insurance. Further Information about the Scheme is available from the Financial Services Compensation Scheme (PO Box 300, Mitcheldean, GL17 1DY) and on their website: www.fscs.org.uk
AXA XL Insurance Company UK Ltd, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential regulation Authority (Firm Reference No. 423308). Further details can be found on the Financial Services Register: www.fscs.org.uk
